Returns Policy

At Itselegant, we want you to be completely satisfied with your purchase. If you receive a defective product, an incorrect size, or a wrong color, we are here to help. Please review our return policy below:

1. Defective Products:
   • If you receive a product that is defective or damaged, please contact us immediately upon receipt of the item. We will arrange for a return and provide you with a replacement or a full refund, including any shipping charges incurred.
2. Incorrect Size:
   • If you receive a product in the wrong size that you ordered, please contact us within [number of days] days of receiving the item. We will arrange for a return and provide you with the correct size or offer a full refund, including any shipping charges incurred.
3. Wrong Color:
   • If you receive a product in the wrong color that you ordered, please contact us within [number of days] days of receiving the item. We will arrange for a return and provide you with the correct color or offer a full refund, including any shipping charges incurred.

Return Process:

• To initiate a return, please contact our customer support team with your order number and details of the issue.
• We will provide you with instructions on how to return the item.
• Please ensure that the item is returned in its original condition, unused, and with all tags attached.
• Once we receive the returned item, we will inspect it and process your refund or replacement accordingly.

Exceptions:

• We do not accept returns for items that have been worn, washed, or damaged by the customer.
• Returns must be initiated within [number of days] days of receiving the item.

Contact Us: If you have any questions or concerns about our return policy or need assistance with a return, please contact our customer support team at [email protected].

By purchasing from Itselegant, you agree to abide by our return policy. We appreciate your understanding and cooperation in ensuring a smooth shopping experience. Thank you for choosing Itselegant for your Pakistani women’s brands.